Tenant satisfaction
Productive and satisfied tenants who appreciate our buildings and our service
With our own management and our on-site caretakers, we offer the best possible customer service. With functional, flexible business space combined with our customer orientation, we want to offer our tenants optimal conditions for their successful business activities; they should feel comfortable in a pleasant working environment.
Key figures
Goals
- Overall tenant satisfaction above benchmark according to tenant survey
- Response rate to tenant survey higher than industry average
Strategy
- First-class rental properties that meet the needs of their users and promote well-being
- High quality of service thanks to in-house property management and caretakers
- Annual tenant survey
- Involvement of tenants in sustainability efforts (e.g. by means of green leases)
Everything under one roof
The rental of office or retail space marks the beginning of a long-term customer relationship. However, the foundation for this is laid much earlier, during the initial customer discussions, the evaluation of the ideal property and the professional handling of the rental process. This is followed by comprehensive support during the fitting-out and moving-in phases. Our property managers and on-site caretakers are then responsible for identifying new customer needs at an early stage, providing proactive support and taking the necessary measures. What makes us unique in the industry is that we offer all these services from a single source.
Creating optimal conditions
We incorporate sustainability considerations such as resource efficiency and well-being, health and safety into the planning and construction phase at an early stage – by providing sensible basic infrastructure in the basic fit-out and by closely supporting tenants with their tenant fit-out. The Business Development team sees itself as an internal and external service provider and can support decision-making. Pre-planned fit-out options make it easier for tenants to plan their costs and schedules. Tenants are actively encouraged to take appropriate account of sustainability aspects such as energy efficiency, reusability and indoor climate when planning their tenant fit-out. To this end, specially developed information sheets on sustainable tenant fit-out are provided.
We are increasingly involving our tenants in order to further reduce the environmental impact of the operation of our properties. The increased use of sustainability clauses in rental contracts (‘green leases’) helps us in this regard. Green leases emphasise the partnership between landlords and tenants in order to reduce energy consumption, lower operating costs and promote a more environmentally friendly use of real estate overall.
Efficiency and continuous improvement
Only what is measured can be systematically managed. That is why we have been recording the energy and water consumption of our properties for over ten years and continuously invest in improved monitoring and training in the area of operational optimisation. With our efforts in energy efficiency and CO2 reduction, we have already saved our tenants at least CHF 45 million in energy costs and CO2 taxes since 2010.
Read more about the challenges of optimising the operation of new buildings in the @PSP interview:
