Tenants

Our goal: Satisfied and productive tenants who appreciate our service and our buildings and can work productively in them.


With our own property management and on-site caretakers, we offer the best possible customer service. With functional, flexible business space combined with our customer orientation, we want to offer our tenants optimal conditions for their successful business activities; they should feel comfortable in a pleasant working environment.


 

Strategy and contribution to the UN Sustainable Development Goals, tenant area

Efficiency and continuous improvement

Only what is measured can be systematically managed. That is why we have been recording the energy and water consumption of our properties for over ten years and continuously investing in improved monitoring and the training in the area of operational optimisation. Thanks to our efforts in energy efficiency and CO2 reduction, we have already been able to save our tenants at least CHF 44 million in energy costs and CO2 taxes since 2010.

For more information about challenges when optimising operations in new buildings, see the @PSP-interview:

Performance gap analysis
 
Förrlibuckstrasse 60/62, Zurich: Adjustments to utilisation
As a result of office closures and underutilisation due to the pandemic, many operational processes have deviated from the target values. To reduce these deviations, an optimisation process was launched at Förrlibuckstrasse 60/62 in collaboration with the largest tenant, Swisscom, with whom we also have a green lease agreement. The operating times of the ventilation systems were reviewed, the heat generators and their consumption optimised and an optimum temperature was sought. The first measurement one year after the start of the measures showed an annual reduction in heating requirements of 26%. However, changes in use depending on the home office quota may make further optimisation necessary.
ATMOS, Zurich: challenges and solutions
Between the completion of the property in January 2021 and its full letting and use in July 2022, we carried out an energy-related operational optimisation. This involved identifying defects from the basic fit-out, checking the functions of the control technology and commissioning the system. An air volume problem with uncontrolled air loss was also identified, which was due to faulty tenant fit-outs. This mandate also included accompanying and integrating the tenant fit-outs. Due to the planned increase in use by the main tenant, continuous optimisation will also be necessary in the future. These efforts are expected to result in a 10% reduction in energy consumption.
Bahnhofplatz 1, Bahnhofquai 9-11/15, Zurich: immediate measures and long-term strategies
Upon completion of the construction phase, we carried out an energy-related operational optimisation. The analysis examined systems such as heating, cooling, ventilation and lighting in terms of functionality, temperature levels, volume flows and operating times. Immediate measures such as the programming of heating thresholds for gas boilers and heating groups were realised, bringing system operation closer to actual requirements. As a result, annual energy savings of 10% are expected. In addition, the optimisation of operations is to be continued on a permanent basis. To this end, training courses were organised with the plant operators.

Cooperation with tenants

In order to further reduce the environmental impact of operating our properties, we are increasingly involving our tenants. The "Optima" project and the increased use of "green" clauses in lease agreements help us to achieve this goal.

Three PSP property managers explain their day-to-day work and discuss the new challenges relating to technology, digitalisation and sustainability.

Property managers with passion and flair for technology

Creating optimal conditions

We introduce sustainability considerations such as resource efficiency and well-being, health and safety early on in the planning and construction phase - through useful basic infrastructure in the initial fit-out stage and close support for tenants in their individual fit-out. The Business Development unit functions as an internal and external service provider and can support the decision-making process. Pre-planned fit-out variations make cost and schedule planning easier for tenants. The unit also carries out trend analyses and tests innovations.

 
Uraniastrasse 9, Zurich: Advestra tenant fit-outs
We want to offer our tenants high-quality properties that meet their needs in the long term. We aim to construct economically and ecologically sustainable buildings that can also be converted without consuming large amounts of resources. Even in a historic building like Uraniastrasse 9, it is possible to create modern offices with all the amenities, as the example of our tenant Advestra shows.
Steinentorberg, Basel: Tenant fit-out
An office is no longer just a workplace with a desk, but a productive, creative and social meeting place - a place to work together in constantly changing structures. Sufficient space and flexibility, security, peace and quiet, brightness, energy efficiency and other sustainability considerations are increasingly a priority for our tenants. In the case of the refurbishment of the Steinentorberg 8/12 property, we succeeded in realising such requirements perfectly: In compliance with all specifications and deadlines, we designed a flexible space concept with open space, combi-offices and freely scalable conference rooms that the tenant can adapt to his needs with little effort.
Dornacherstrasse 210, Basel: tenant fit-out Schmutz und Partner
We endeavour to reduce the consumption of resources when tenants change. By increasingly installing a certain basic infrastructure and using flexible utilisation concepts that are suitable for the majority of tenants, we want to avoid having to extensively renovate a rental property every time there is a change of tenant.
Seestrasse 353, Zurich: PSP offices as a test laboratory for inspiring office culture
In recent years, the Zurich branch has been gradually transformed with the aim of breaking down so-called "silos" and promoting spontaneous exchanges between employees. More opportunities for digitalisation are also being created on an ongoing basis. Simultaneously, the identity and values of PSP Swiss Property should always be tangible. The office extensions are being used to gain experience in the area of interior design and to further develop the organisation.

Further impact areas and sustainability goals

Portfolio
Sustainability and aesthetics
Portfolio
Employees
Motivation and commitment
Employees
Finance and disclosure
Sustainable financing
Finance and disclosure